We are an innovative force in consumer retail that's growing exponentially. Sunnystep is looking for passionate and creative individuals who are eager to join our mission of helping people move more freely and happily. 

WhatsApp +65 93729406 to find out more or submit your resume to hiring@mysunnystep.com

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Sales & Operations

Retail Sales Associate

Responsibilities 

  • Manage day to day retail sales operations
  • Serve walk-in customers with passion and superb service
  • Organize creative sales and marketing events in the store

Requirements 

  • Highly driven self-starter with a growth mindset
  • Passionate about great customer experience
  • Creative and think outside the box
  • Design and photography skills preferred
  • No experience preferred
  • All majors are welcome

Senior Retail Sales Associate

Responsibilities 

  • Provide exceptional retail service to customers
  • Organize stocks and manage in-store operations
  • Help organize marketing events in the store if needed
  • Generate actionable insights about target customers, product and branding
  • Help onboard and train new retail sales staff
  • Answer to all customer inquiries via email or text and maintain good relationships with loyal customers

Requirements 

  • Passionate about customer experience
  • Have a kind heart and is always willing to help out
  • Be radically open and honest
  • Have a cheerful spirit

Store Manager

Responsibilities 

  • Mobilize and lead the frontline sales staff to achieve sales target every month
  • Take charge of in-store operations that include but not limited to staffing, sales training, inventory and warehouse management, restocking, renovation and visual merchandising, logistics and sourcing, customer service, order fulfilment
  • Help hire and train frontline sales staff so that we can provide the best service standard in the industry while helping sales staff achieve their highest potential and keeping the staff satisfaction level high
  • Actively identify and solve any issues in store operations, people operations and customer service in a timely manner
  • Plan and manage in-store marketing events based on yearly campaign calendar by working closely with the marketing team
  • Take charge of online operations that include but not limited to online campaign planning and online order fulfilment
  • Closely collaborate with other store managers to help with company wide initiatives

Requirements 

  • Be passionate about Sunnystep
  • At least 3 years of experience in a similar role
  • Positive attitude and a kind heart
  • Enjoy helping others and enjoy learning new things

Operations Executive

Responsibilities 

  • Mobilize and lead the frontline sales staff to achieve sales target every month
  • Take charge of in-store operations that include but not limited to staffing, sales training, inventory and warehouse management, restocking, renovation and visual merchandising, logistics and sourcing, customer service, order fulfilment
  • Help hire and train frontline sales staff so that we can provide the best service standard in the industry while helping sales staff achieve their highest potential and keeping the staff satisfaction level high
  • Actively identify and solve any issues in store operations, people operations and customer service in a timely manner
  • Plan and manage in-store marketing events based on yearly campaign calendar by working closely with the marketing team
  • Take charge of online operations that include but not limited to online campaign planning and online order fulfilment
  • Closely collaborate with other store managers to help with company wide initiatives

Requirements 

  • Be passionate about Sunnystep
  • At least 3 years of experience in a similar role
  • Positive attitude and a kind heart
  • Enjoy helping others and enjoy learning new things

Business Development Associate

Responsibilities 

  • Research, identify and develop new business collaboration opportunities to drive sales and brand awareness
  • Develop, acquire and manage corporate sales accounts in Singapore and in other markets
  • Develop and foster product and marketing partnerships
  • Execute lead generation activities by developing new marketing channels in Singapore and other markets
  • Help identify new marketing channels and organise marketing events to raise brand awareness in Singapore and other markets
  • Develop product collaboration opportunities to raise brand profile and brand awareness

Requirements 

  • 1-3 years’ sales or business development experience in a consumer product company
  • Hardworking and willing to travel
  • Passionate about Sunnystep’s products and mission
  • Be extremely proactive

Retail Business Development Director

Responsibilities 

  • Plan and lead retail store or sales counter openings in different regional markets including APAC, Europe and the US by negotiating with landlords and department stores
  • Manage the end to end process of setting up new stores outside Singapore
  • Develop and sign up franchisees by planning and implementing lead generation activities for potential franchisees
  • Work closely with franchisees to establish new stores and provide operational, branding and marketing support
  • Strategically plan and execute industry trade shows and market development activities
  • Lead the business development team in achieving business development quota and target

Requirements 

  • 5+ years of Retail Development and/or Franchise Development experience and industry knowledge
  • International work experience is preferred
  • Passionate about Sunnystep’s products and mission
  • Goal-oriented, flexible, driven to succeed and always up for a challenge
  • Strong network of retail industry contacts
  • Can work hard, thrive in a fast-paced environment and willing to travel

    Regional Retail Sales Manager

    Responsibilities 

    • Source for potential retail partners and distributors in South East Asia and beyond. Present our new products and marketing plans, and prepare quotation and proposals to potential clients
    • Be a point of contact for all retail channels, travel retail accounts and distributor accounts, including new launches, product sales, marketing support and overall retail performance
    • Track monthly sales performance for each retail account and act on closing performance gaps and boost sales. Deliver against quarterly targets in sales leads, revenue, and customer satisfaction. Steer profitability of the business in all retailer channels
    • Liaise with warehouse and logistics to ensure timely delivery of goods to our retail partners, liaise with Finance to ensure timely invoicing and payments are received from clients
    • Perform regular field visits to ensure strong field engagement to ensure that inventory, branding guidelines, visual merchandising standards are maintained as per brand standard, and share competitive insights with the management. Train and field coach the retail partners to boost both sales and brand awareness
    • To be the face of Sunnystep to all retail partners to build strong relationships

    Requirements 

    • At least 10 years of sales or business development experience with proven sales record in the retail or consumer goods industry
    • Able to prioritize numerous tasks and work under pressure and within deadlines
    • Entrepreneur spirit and sense of ownership, negotiation skills and team leader experience
    • Strong analytical and organization skills with attention to details * Experience in marketing is a plus

    Sales Director, Global Distribution

    Responsibilities 

    • Manage both online and offline wholesales distributions from end to end
    • Define territory strategies, account lists and quota expectations for the sales team 
    • Lead the sales team to sign up new retailer and distributor accounts in different regions outside Singapore
    • Formulate strong value propositions to differentiate Sunnystep in the market
    • Plan and execute trade shows that are most effective at driving sales revenue * In charge of sales team recruitment, training and dismissal
    • Inspire, develop and retain high performers
    • Maintain client relationships and provide operational, branding and marketing support with our partners
    • Work closely with the partners for issues in logistics, warehousing and merchandising
    • Will overcome any obstacles to achieve sales quota and revenue target

    Requirements 

    • 5-10 years’ experience in the fashion retail distribution industry on a global scale 
    • Candidates with no fashion retail distribution experience or connections will not be considered
    • Well connected with fashion retail buyers, big box retailers, distributors and brand agents
    • A sales leader who can strategise, plan and lead the team to achieve the sales target
    • Target-driven & result-oriented with proven track records
    • Passionate about Sunnystep’s products and mission
    • Hardworking and willing to travel overseas

    Sales Executive

    Responsibilities

    • Sell Sunnystep products to the company’s wholesale and consignment partners in different markets
    • Source sales leads and follow up proactively to achieve the sales target
    • Maintain client relationships and follow up with top-notch after-sales service and follow-ups
    • Work with cross functional teams to ensure that we can provide the right warehousing and logistics solutions to our partners
    • Support our partners with marketing and branding resources
    • Overcome any challenges to achieve KPIs on sales quota * Make necessary overseas trips if needed

    Requirements 

    • 1-3 year’s sales or business development experience in a consumer product company
    • Hardworking and willing to travel
    • Passionate about Sunnystep’s products and mission
    • Be extremely proactive

     

    Creative and Marketing

      Head of Marketing

      Responsibilities 

      • Generate demand, create strategic messaging, manage the entire customer lifecycle
      • Test and optimise all online and offline demand channels through digital marketing, partnerships, PR, Media
      • Manage content marketing by sourcing and working with a group of designers, writers, photographers and videographers
      • Own the strategy and roadmap, lead and drive high performance of SEO, Social Media, Content, Performance Marketing and PR
      • Strategize and lead the efforts to constantly optimising campaigns to increase the acquisitions and retention of consumers, and to increase lead conversions across different channels (offline and online) and audience segments
      • Lead performance marketing from end to end, drive growth through targeting, ad campaign setting, and measurement of key metrics like CPL, CPC, and CAC
      • Drive brand content and delivery to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets
      • Analyse and track the effectiveness and impact marketing campaigns. Oversee marketing budget to enhance the Return on Advertising Spent (ROAS)
      • Work closely with the PR agency for media pitches and news coverage

      Requirements

      • A roll-up-your-sleeve attitude
      • At least 5 years hands-on experience in managing a marketing team
        Passionate about consumer product that impact people’s lives
      • Highly motivated individual who is willing to be flexible and adapt to changing requirements when needed
      • Have a deep understanding of brand strategy and consumer insights
      • Candidates must have strong critical-thinking and problem-solving skills

      Performance Marketing Manager

      Responsibilities 

      • Define marketing strategy and develop highly engaging, strategically focused campaigns to drive traffic and revenue to our website and retail stores
      • Drive growth through targeting, ad campaign setting, and measurement of key metrics like CPL, CPC, and CAC
      • Drive advertising content and delivery to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets
      • Analyse and track the effectiveness and impact of marketing campaigns. Oversee performance marketing budget to enhance the Return on Advertising Spent (ROAS)
      • Evaluate funnel conversion, repeat and penetration rates, and engagement metrics and provide recommendations for continuous improvement of metrics.

      Requirements 

      • Experience in driving results in performance marketing for consumer brands
      • Highly motivated individual willing to be flexible and adapt to changing requirements when needed
      • Have a deep understanding of brand strategy and consumer insights
      • Candidates must have strong critical-thinking and problem-solving skills.

      TikTok Marketing Manager

      Responsibilities 

      • Manage our TikTok content production and influencer collaborations
      • Manage the end to end operations of TikTok shops in different markets
      • Be responsible for the P&L in TikTok shops; strategise, plan and execute on ideas to grow the traffic and sales in the TikTok platform
      • Manage livestreaming and other TikTok marketing campaigns to drive brand awareness and sales
      • Manage marketing budget and optimise ROAS - Help with other marketing tasks as needed

      Requirements 

      • Be very familiar with the TikTok ecosystem
      • Have created TikTok content before
      • At least 3 years’ experience in marketing

      Marketing Executive

      Responsibilities 

      • Assist with digital marketing content production, such as video making and editing, poster designs and email marketing designs
      • Manage digital marketing campaigns on Facebook, Instagram and Tiktok and take charge of its effectiveness and ROI
      • Improve our customer engagement by strategizing and planning marketing campaigns and events, including but not limited to community newsletters, wellness talks, fitness events and so on
      • Support other on-going marketing initiatives within the team
      • Be open to help out with ad-hoc tasks and expand job scope as the company evolves

      Requirements 

      • 1-4 years of marketing experience
      • Graphic design experience strongly preferred
      • Experience with digital marketing campaigns is a plus
      • Eye for detail, resourcefulness, initiative, and creativity
      • Self-motivation and driven, with a goal-oriented mindset
      • Ability to work under pressure and tight deadlines

      E-commerce Manager

      Responsibilities 

      • Own the P&L, sales targets and customer experience of our online store
      • Monitor key KPIs and execute the best practice that drives traffic, conversion rates, orders, average order value, customer ratings and NPS
      • Oversee the end to end operations of marketplace platforms in different regions such as Amazon, Zalando, Lazada, Shopee and so on
      • Plan marketing budget, calendar and drive high-ROI online marketing campaigns across channels like SEO, SEM, social media to meet sales targets for different e-commerce platforms
      • Drive and optimise online traffic conversion by owning product strategies, UI/UX experience, customer service and delivery fulfilment
      • Oversees merchandising, logistics, pricing and other supporting functions that help optimise sales and customer experience
      • Own weekly and monthly reporting for tracking all major web performance KPIs

      Requirements 

      • 5+ years’ experience with e-commerce and marketplace platforms including P&L responsibilities, conversion optimisation, lead generation and customer experience
      • Flexible with work arrangement and eager to grow
      • Passionate about Sunnystep products and Sunnystep’s mission
      • Happy to work in a fast-paced environment with challenging problems 

      Community Manager

      Responsibilities 

      • Advocate for Sunnystep products among customers, corporate clients and retail partners; address their concerns and respond to their inquiries in a prompt manner
      • Responsible for addressing inquiries, monitoring complaints and feedback via all channels of communication
      • Engage consumer in the product development process by channelling their feedback to the team, address product quality issues and collect new ideas for product development
      • Maintain and regularly engage customer groups on social media and WhatsApp
      • Engage our online customers regularly with live streaming activities on various e-commerce and social media platforms
      • Send out newsletters regularly to our customer base; keep customers informed about new product launches and new marketing activities
      • Plan and engage our retail partners with promotional activities and events
      • Organise regular client engagement and appreciation events both online and offline to add value to our clients and keep them engaged in our community
      • Source and send appreciation gifts to VIPs in our community

      Requirements 

      • Passionate about customer service and community
      • Passionate about Sunnystep’s products and mission
      • Hardworking and is extremely proactive
      • Able to work under stress and thrive in a fast-paced environment

       

      Finance

      Account Manager

      Responsibilities 

      • Manage all invoices and monthly, quarterly and annual financial statements and reporting
      • Analyse expense trends and identify savings opportunities
      • Manage financial ROI and key metrics for different sales channels
      • Manage short term and long term budget planning and forecasting for different departments
      • Process payroll, accounting and other administrative tasks in HR and finance
      • Manage statutory reporting, annual audit (internal & external), internal controls, tax compliance, etc
      • Handle and resolve any billing, invoicing and finance related queries
      • Establishing and enforcing proper accounting methods, policy and principles
      • Any other ad-hoc duties as assigned

      Requirements 

      • Min. Diploma holder or Professional Certificate in Accountancy
      • Ideally more than 2 years’ work experience in accounting
      • Great at communicating both internally and externally
      • Have a strong ownership mentality and can work hard in a fast-paced environment

       

      Human Resource

      HR Manager

      Responsibilities

      • Manage all HR aspects of the company
      • Manage the entire HR Information Systems
      • Manage the entire recruitment and selection process and hire the right people for different teams in different countries within tight timelines
      • Manage employee learning and development program and help employees upgrade
      • Manage employee satisfaction level and improve company culture with team bonding activities
      • Set up and manage the performance management system
      • Manage payroll, compensation and benefits
      • Manage on boarding and off boarding process
      • Introduce and implement new ideas to improve employee engagement
      • Develop talent management process, succession planning and cater to the needs of employees and the business
      • Assist with company payroll budgeting and other ad hoc accounting related tasks

      Requirements 

      • Minimum 10 years of HR generalist experience
      • Proficient with Singapore Employment law
      • Strong leadership, planning and interpersonal skills - Experience in the implementation of HRIS
      • A proven track record as a HR generalist, preferably in a multinational environment
      • A proven track record of leading the delivery of HR services to a high standard

      HR Executive

      Responsibilities 

      • Manage the recruiting process and help different teams source, interview and hire the right people
      • Execute monthly payroll and other HR transactional services
      • Support new employees on the boarding process
      • Administer the exit process
      • Provide advisory service and educate employees on human resource matters in a timely manner
      • Support in company wide performance review
      • Provide support for office administration
      • Perform other related ad hoc tasks and projects where necessary

      Requirements 

      • Bachelor degree in Human Resources Management, Business Administration or equivalent
      • Minimum 2 years’ HR generalist experience, ideally from retail, sports & lifestyle, or FMCG
      • A people person who can work well within a team

      Executive Associate

      Responsibilities 

      • Assist the management with a wide variety of company initiatives in marketing, finance and HR
      • Support new hires' onboarding process by working with HR closely
      • Work with external partners and contractors for various store operations tasks
      • Provide office management support
      • Assist with market research in a timely manner
      • Initiate and follow-up correspondence on all routine matters

      Requirements 

      • A highly driven individual who is looking for exposure in many aspects of the business
      • Being able to roll up the sleeves and readily take on new tasks
      • Excited about learning new things
      • A people’s person and can work well with everyone
      • Efficient and proactive 

      Intern

      Videographer Intern

      Responsibilities 

      • Take charge of producing creative videos for our brand including researching, conceptualising, planning, scripting, shooting and editing videos
      • Take charge of video editing and be able to explore various approaches of editing including basic motion graphics, colour grading and sound mixing
      • Manage the entire video production process including sourcing for talents, setting up props, directing, camera operation, lighting and sound
      • Manage the live-steaming process on e-commerce platforms
      • Set our video content strategies and manage customer engagement and analytical insights of video content in various social media platforms
      • Work closely with marketing to ensure that our video content aligns with the brand strategy

      Requirements 

      • Extensive experience of producing video content on social media platforms such as Tiktok and Instagram
      • A self-starter with roll-up-your-sleeves attitude
      • A portfolio of strong video work that has proven to attract attention
      • Competent in Adobe Creative Suite
      • Be able to learn how to use other video editing tools fast
      • Willing to learn new skills and expand the job scope as needed

      Business Development Intern

      Responsibilities 

      • Initiate and manage partnerships online and offline
      • Develop new sales partnership and marketing partnership that will raise brand awareness and drive online and offline sales
      • Plan business expansion strategy and develop direct sales channels to corporate clients 

      Requirements 

      • Highly driven self-starter
      • Passionate about great customer experience
      • Creative and think outside the box
      • Good communication skills
      • Sales experience preferred

      Digital Marketing Intern

      Responsibilities 

      • Develop and execute highly engaging digital campaigns to drive traffic and improve revenue on our website and retail stores
      • Drive strategic development of customer journey planning, audience segmentation, marketing technology stack, media planning and buying strategies on Facebook, Google and other online channels
      • Familiar with analytics and reporting. Be able to develop marketing success criteria and track goals on a weekly basis
      • Evaluate funnel conversion, repeat and penetration rates, and engagement metrics

      Requirements 

      • Hands on experience with Facebook and Google marketing
      • Have basic design skills for creating social media marketing content
      • Familiar with social media content creation
      • Highly motivated individual willing to be flexible and adapt to changing requirements when needed